Expectations are important. It is vital to any good relationship; especially between an attorney and a client in a lemon law case. Below are three things I tell clients to expect from me.
1) Expect attorney-client privilege. Under the attorney code of ethics, as an attorney, I have an obligation to keep your information from being shared to others without your authorization. Information will be kept confidential.
2) Expect to be kept up to date on the status of your case. Although our office cannot guarantee outcomes in a lemon law case, we will do our best to contact our client (usually by email, phone, or mail) and keep them posted on the status of their case. Communication is key and we will do our best to answer any questions our client has. We have almost posted a frequently asked and answered page on our website as well.
3) Expect advocacy. We will represent your best interest against the car dealership and/or vehicle manufacturer at all times. Sometimes, this means being honest with our professional opinion, which the client may or may not like.